Q&A due tomorrow evening

Discussion Q&A

1)    Why is it important for clients to offer feedback on the service they are provided?

2)     Under what circumstances does a helping professional refer a client?

3)    Describe how the roles of broker and mobilizer apply to the monitoring of services.

4)  How does a case manager know when the services given to the client are working? Provide examples.                                                                            

5)    What are the reasons for evaluating direct services provided?

6)    What elements should a case manager focus on when monitoring and evaluating direct services? Why are they important?

7)    How do case managers and clients know when a goal or outcome has been achieved?

8)    What is the role of the helper during the termination of services?