How important are communication skills in project management? 

Read the case study “Communication Failures” starting on page 329 and answer the questions on page 332.

1. How important are communication skills in project management?

2. Was Herb the right person to be assigned as the project manager?

3. There were communications issues with Alice, Bob, Betty, and Frank. For each communication issue, where was the breakdown in communications: encoding, decoding, feedback, and so on?