discuss an ethical, legal, or social issue related to information technology. 

1) From Chapter 9, page 277, ACTION NEEDED: Answer Question 1 ONLY.

2)  KNOWLEDGE MANAGEMENT SYSTEMS AND CRM

In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.

3)  Using information from your Chapter 12 textbook, discuss an ethical, legal, or social issue related to information technology.